Navigating Workplace Conflict
Overall Goal: Participants will build on knowledge around individual conflict style, conflict theory and positive communication to practice strategies of effective conflict resolution in the workplace.
Learning Objectives
1. Assess and understand individual default conflict management style and the impact on communication.
2. Learn basic conflict theory including positions versus needs and interests.
3. Gain understanding about the benefits of effective communication and moving through conflict to build positive relationships and create change.
4. Assess and understand levels and nuances of workplace conflict.
5. Assess and understand the role of a neutral mediator and when a third-party intervention is appropriate.
6. Learn steps for engaging in challenging conversations: between team members, with an internal third party, with a neutral external third party.
7. Practice identifying the business problem
Facilitators
Tricia Driscoll
Contact us
- Abigail McLean
- am••••n@rih••••c.org