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Managing Difficult Conversations
PLEASE NOTE THIS IS FACE TO FACE TRAINING AT THE MERCURE HOTEL, PAKENHAM, - MORNING TEA WILL BE PROVIDED
This workshop aims to provide participants with strategies to effectively manage difficult conversations with customers, clients, service users, colleagues and managers.
The workshop focuses on:
• Defining a “difficult conversation”
• Understanding the emotional impact of difficult conversations
• The reasons why people avoid difficult conversations
• Levels of escalation with unresolved conflicts
• The PALCIAN Approach to managing difficult conversations
• Techniques to avoid arguing when having a difficult conversation
• Seeking support and self-care
Instructors
Elite Counselling
Contact us
- Carleigh Adams
- ca••••s@lch••••s.com.au
Location
Mercure Hotel, 77 Racecourse Road, Pakenham, VIC
Classifications
Categories
- Professional development