The Proven Group

Leading & Managing Teams

Course Duration: 3 hours a week, running over 10 weeks

Delivery Mode: Virtual Workshop       

This 10 week course is designed to assist the new and not so new team leaders to overcome the typical day to day challenges experienced by most managers.

It offers a harmony of practical, applicable skills with psychologically based theory. If you find yourself bemused or frustrated with staff, then this course is absolutely for you.

Do you ever ask yourself?

• How do I respond to staff who....
• Don't seem to care
• Aren't productive....

Do the bare minimum that is asked of them, just enough to keep their job

You seem to keep recruiting new staff into the team to then have a revolving door of people coming and going?

How do you enhance your own productivity and efficiency while also supporting team members to do the same?

How do you support the development of each team member to keep them engaged?

How do you improve communication across the team, while addressing difficult conversations before matters snowball?

How do you stop conflicts from getting bigger than they need to be?

Can team meetings actually be useful? How do you run team meetings to be tool to enhance workplace relationships, create a communication forum and build a strong team culture?

Learning Outcomes

• Understand the difference between management and leadership and when each is required
• Learn how to maximise performance
• Gain a clear understanding of your people and how to get the most out of them
• Learn how to love managing conflict
• Run meetings that people love attending!
• Most importantly, how to get the team moving in the right direction to maximise bottom line results!

What’s included?

Each session incorporates key learnings including a blend of theory and practical coursework that is the trademark style of our course delivery.

1 – Understanding Leadership & Management
The Role of the Team Leader and Manager
Leadership and Management Styles
Giving and Receiving Feedback

2 – Creating & Communicating Performance
Standards / Time Management
Role Clarity
Performance Counselling
Effective Communication
Time Management

3 – Understanding & Managing Staff Behaviour
Using DISC to Understanding Behaviour
Using Behavioural Profiles in Recruitment
Using DISC in the Performance Management Process

4 – Conflict Resolution
Nature and Causes of Conflict
Conflict Resolution Styles
The Dialogue Approach
Ten Steps in Conflict Resolution

5 – Effective Team Meetings
Understanding & Creating Purpose
Planning and Creating Objectives
Roles and Responsibilities of the Leader

Is this course right for you?

• Do you struggle with retaining staff?
• Are you challenged by a lack of productivity in the workplace?

As part of this program, you will complete an individual DISC Profile, and receive personalised one on one feedback to gain a in depth understanding of your behaviour style preferences and how this relates to workplace interactions.

Additional information

A pre-work activity requires you to track your time for one week prior to commencement of the course.

Quote

 "The more that you read, the more things you will know. The more that you learn the more places you'll go". Dr. Seuss