Professional Development Training

A one day workshop to build confidence and develop a natural assertive communication style with all people across the workplace.

• Understanding self-esteem - what is it? where does it come from? why does it matter?
• How and why does our behaviour change?
• Maintaining a calm confidence even under pressure
• Positive body language and verbal traits – looking and sounding assertive
• Conversational techniques for dealing with different people confidently; giving your opinion; saying no assertively
• Recognising and dealing with other peoples’ behaviours
• Developing a planned approach for dealing with different people
• Action Points - what will you do differently now, as a result of today?

Assertive behaviour is the key to increasing your personal power and developing assertiveness can be influential in making things happen for you. Your ability to behave assertively affects everything you do or don’t do – from dealing with everyday activities and individuals to making major life decisions.

Assertiveness can improve your interpersonal skills and relationships with others by helping you handle people and situations effectively and calmly; and by developing personal confidence to take more initiatives and influence the environment around you positively.

This one day participative programme will help you to understand the effect of your behaviour on others, appreciate why people behave the way they do, how you can best deal with their behaviour and will help you to think, feel and behave in a more assertive manner.