Robert Madden Ind.

Managing and Growing Service Profitably is an in-depth review of the principles and strategies necessary to run a profitable service department or division. Many dealers view their service department or division as a necessary evil or loss leader, not a profit machine. In this course, dealers will learn the correct approach to running a profitable service department or division that can generate 20–35% net income each month. Owners, service managers and dispatchers should all plan to attend this class to learn how to drive profitability in service while also capturing replacement leads.

• Learn about the top six keys to profitable service management.
• Implement customer retention policies. Discover the tools to put them into place.
• Develop a personal plan to develop your service team.
• Turn your service department into a profit center and lead generation machine.

This course includes BDR’s 50+ tools, templates, and spreadsheets. Continue the learning long after the class is complete! Enroll your technicians in this high impact course today! BDR is responsible for the administration of NATE CREDITS associated with this course. This course is eligible for 16 NATE Hours.