Professional Development Training

So much of your personal success depends on your ability to communicate. In fact, often it's not what you say but how you say it that matters.

But key communication skills like rapport building, conversational techniques and assertiveness are rarely taught at school, college or university - and we end up in the workplace trying to deal with many kinds of people in many kinds of situations! And if we're not mindful and adaptable, generational differences can also add to misunderstandings and miscommunications.

If you've ever come out of an interaction wishing you'd either said something differently, or that you'd spoken up more, or wished you'd said no...then this workshop is for you!

This one day programme will help build your confidence and develop a natural assertive communication style to improve how you connect with people across the workplace.

• Confident communication - pitfalls, barriers, generational differences and expectations
• Understanding self-esteem - what is it? where does it come from? why does it matter?
• How and why does our behaviour change?
• Maintaining a calm confidence even under pressure
• Conversational techniques for dealing with different people confidently; giving your opinion; saying no assertively
• Recognising and dealing with other peoples’ behaviours
• Positive body language and verbal traits – looking and sounding assertive
• Personal Action Points - Developing your personal approach for dealing with different people