Rhode Island Higher Education Training Consortium

Overall Goal

Participants will identify their perspective on values, civility and “appropriate” workplace culture. They will learn key areas of focus and develop strategies for creating a workplace that is positive and productive.

Learning Objectives

1. Identify personal values that impact perspective in the workplace.

2. Identify emotional intelligence factors that lead to productive workplaces.

3. Learn what makes employees unique (experience, age, race, gender, marital status)

4. Learn what are “sticking points” where employees/management may not agree on expectations: communication, decision-making process, meetings, policies, work ethic, fun at work, schedules, etc.)

5. Develop skills and strategies for identifying what elements of a civil workplace might look like and how an individual can effect change.

Key Topics

Why focus on civility in the workplace? Research by Deloitte shows 94% of executives and 88% of employees believe a distinct corporate culture is important to business success.

Identify personal values

The lines between work and outside of work are blurring. Knowing what your values are helps individuals to understand that impact on their workplace culture.

Define work culture

Ensuring everyone understands the elements of workplace culture and the definition of civility and appropriate is the basis for creating an environment where everyone thrives.

Assess Emotional Intelligence

Employees who are aware of their emotional intelligence and work to improve it can be more successful in participating and leading teams to greater success.

Identify Sticking Points

Understanding where the gaps in understanding are will help individuals and managers to find the path to civility.

First, Break All the Rules

This groundbreaking book identified 12 questions to ask of employees in order to determine whether a company/organization will be successful