European Institute for Academic and Professional Development

This course equips teachers with practical tools to manage and navigate difficult conversations in school settings. Whether dealing with a confrontational parent, addressing sensitive issues with colleagues or administrators, or de-escalating a student conflict, participants will develop strategies to stay calm, clear, and professional. The focus is on effective communication, emotional regulation, and conflict resolution techniques. Through interactive scenarios, role-plays, and group reflection, teachers will strengthen their confidence and build a toolkit for handling challenging interactions with empathy and authority.