Life in Codes

Quickly Resolve Customers request

An expert instructor will teach your team how to set up and manage a service desk.

Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

After this course, your team will be able to:

• Configure and brand your customer portal
• Create queues and SLAs for your service team
• Use a linked knowledge base
• Add participants to your service project
• Automate common tasks
• Create and administer service projects

Lessons include

• Course overview
• Creating a service project
• Requests and queues
• Configuring SLAs
• Using a knowledge base
• Customizing your service project channels
• Adding users to your service project
• Automating your service project