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Whenever you're not getting the results you want, it's likely an important conversation either hasn't happened or hasn't been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.

Crucial Conversations for Mastering Dialogue is an engaging classroom course with group discussion, real-time practice, and group support and coaching. Delivered over two days, it includes video-based instruction from Crucial Conversations experts, extensive in-class practice, group discussion, and opportunities for personal reflection. Course materials that you will receive include a hardcopy Learner's Guide, copy of the best-selling book Crucial Conversations: Tools for Talking When Stakes are High, course completion certificate, and six-week ongoing learning experience.