Oxford Grows

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop will be delivered by an internal educator from Paramedic Services, Andrea Loughlean, who has been a first responder for a variety of complex situations within the community. The training will use real-life scenarios and examples to teach learners how to de-escalate potentially violent situations through assertiveness and interpersonal communication. Learners will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Priority will be given to those who require this skill as part of their role. This session will run in June and November so please choose the date that works best for you.