Sketch Development Services, LLC

Resolve issues faster

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

Your team will learn how to track company assets and how to enhance service requests, incident reports, and other Jira Service Management tickets. They’ll also learn how to manage enterprise assets (EAM) and IT assets (ITAM) and how to take advantage of Asset's CMDB capabilities. Your team will get an introduction to integration options and learn advanced configurations for data import and synchronization.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

Participants will complete hands-on exercises in a dedicated sandbox environment. Access to the sandbox will remain available for up to two weeks following the course. A course workbook will be provided.

The schedule includes one 45-minute break and several 10-minute breaks throughout the day.

After this course, you will be able to:

• Create and configure Asset object custom fields
• Create and configure referenced Asset custom fields
• Create AQL queries with inbound and outbound object references
• Map import data to referenced object types
• Search for objects connected to a ticket
• Trigger automation from Asset objects and Jira issues
• Perform advanced object and global Asset configurations
  

Lessons

• Course overview
• Assets object custom fields
• Assets referenced custom fields
• Advanced AQL searches
• Advanced imports
• Using AQL and JQL together
• Automation with Assets objects and fields
• Advanced object configurations