Upcoming
Atlassian Service Request Management Essentials
$ 895 usd
Wed, Apr 22, 2026, 10:00 AM – 5:00 PM EDT
Improve customer service
An expert instructor will teach you how to set up and configure Jira Service Management for the ITSM practice of service request management. You will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.
You will learn how to create a self-service knowledge base, automate common tasks, and incorporate service request management best practices to reduce requests and improve your request process. You'll explore both IT and business use cases and incorporate enterprise service management practices.
This course is designed for service project cloud administrators, Jira Cloud administrators, and members of service teams such as IT support managers, technical leads, customer service managers, and help desk managers.
Before taking this course, you should complete Managing Jira service projects or have equivalent experience with Jira service management, including queues, request types, SLAs, automation, and the customer portal.
The schedule includes one 45 minute break and several 10-minute breaks throughout the course.
After this course, you will be able to:
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Lessons
- Course overview
- Introduction to service request management
- Setting up a knowledge base for self-service
- Automating service requests
- Automating asset management
- Improving and reporting on service request management
Instructors
Brad Wood
Atlassian Certified Professional / ITSM
Elizabeth Wheeler
Atlassian Certified Professional
Contact us
- Sketch Development
- tr••••g@ske••••v.io
- 888.514.7942
Classifications
Categories
- Service Management
Levels
- Intermediate