Interfuze

In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.

What you will learn

• Build and configure request types
• Configure queues to help agents triage and prioritise incoming work
• Configure, customise, and monitor SLAs so teams can set service expectations and track performance
• Configure request channels
• Troubleshoot common email intake problems
• Customise and test customer notifications

Modules

• Build request types and the portal
• Configure queues for agent triage
• Configure service-level agreements (SLAs)
• Set up request channels and notifications