*THIS TRAINING IS FACE TO FACE*

Please add the date manually to your calendar as some staff have not received the invite booking.

The workshop provides participants with techniques, tools and strategies to successfully support people who are distressed, upset or generally requiring emotional support. Content and discussion with the program include:

• Definition and key attributes of an Accidental Counsellor

• Empathy, body language and active listening skills

• Effective use of questions

• Solution-focused approach

• Empowering others instead of “fixing’ others

• Negative impact of giving advice outside the scope of your role, expertise or experience

• Tips for managing challenging conversations

• Referring on

• Closing/ending an Accidental Counselling conversation

• Skills practice