This course equips managers with the skills and knowledge to effectively address and improve employee performance, focusing on understanding the root causes of poor performance and developing strategies for positive change. Participants will learn to navigate disciplinary procedures, provide constructive feedback, and build a supportive environment for improvement.

Course Objectives:

Understanding the Performance Management Cycle:

Learn how to effectively manage performance, including the benefits and consequences of poor performance management.

Identifying Root Causes:

Develop skills to understand why employees may not be performing as expected, differentiating between capability and conduct issues.

Effective Communication and Feedback:

Learn to use listening, coaching, and questioning techniques to engage employees in discussions about performance and provide constructive feedback.

Developing Action Plans:

Learn how to set clear, measurable objectives and develop action plans to support performance improvement.

Disciplinary Procedures:

Understand the different stages of the disciplinary process and how to use them appropriately.

Legal Considerations:

Gain an understanding of relevant legislation and how it applies to managing poor performance.

Building a Positive Work Environment:

Learn how to create a supportive and motivating environment where employees are encouraged to improve their performance.

Target Audience:

This course is designed for managers, supervisors, and HR professionals who are responsible for managing employee performance.

Managing Poor Performance