Resolve your major incidents faster and avoid expensive downtime.

Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management can be used with these tools to resolve incidents:

Bitbucket
Statuspage
Slack
Atlassian Team Playbook

This course is intended for anyone who configures projects in Jira Service Management like Service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Topics

List the stages of a major incident
Create an ITSM project
Set up the teams that will handle incidents
Set up services
Integrate other Atlassian and third-party tools

Online Course

Due to current disruption, we have reworked our courses and are delivering all current public courses as a remote training course. This will:

- Be conducted over video conferencing and screen sharing
- Have a live instructor doing presentations and demonstrations
- Have web-based lab instances for you to complete all hands-on activities
- Provide online versions of all notes and workbooks
- Include interactive discussion, quizzes and polls

Incident Management Essentials