Crisis Intervention for Front-Line Staff

This training equips front-line staff to recognize, respond to, and safely de-escalate crises.

By the end of this session, you will be able to: identify early signs of crisis in individuals, use direct verbal and nonverbal communication to de-escalate situations, apply hands-on approaches to address difficult behaviors, manage your own work-related stress, and ensure safety for yourself and others. You will practice empathy, maintain professionalism, and collaborate effectively with colleagues during crisis situations.

Facilitator Lu Rocha, MA, MSW, LCSW, RYI Pronouns: she/her

Lu Rocha is a proud Latina of Indigenous descent, a first-generation U.S.-born daughter of a former Bracero (farm worker). For over 27 years, she has dedicated her life to counseling, advocacy, activism, and community organizing, working with individuals from diverse cultural and ethnic backgrounds. Her expertise includes supporting those who have experienced or witnessed family and community violence, as well as individuals who have used violence. She is also the co-author of Nuestras Historias/Our Stories, a powerful collection documenting Latinas’ experiences with gender-based violence.

This virtual training is provided for members and IDHS-funded organizations only; and will issues 2 CEUs at no cost. For Social Work CEUs, please indicate this clearly in your registration and later in your evaluation. Please confirm here if your organization is a member of The Network.

A Zoom link will be provided _______.

Crisis Intervention for Front Line Staff