Your technicians are more than just problem solvers. They play a key role in your company's success and profitability. A well-trained technician can add thousands to the bottom line annually. This class covers the skills top producing techs use every day. weather you are training a new tech or sharpening a seasoned pro, they will leave with the mindset, tools, and strategies to win in the field consistently.

Master the 10 steps of profitable service calls.
Discover every problem you have a solution for.
Conduct a repair vs replacement analysis.
Showing customers the value of service agreements.
Pricing every job correctly and completely.
Leverage upselling opportunities without being pushy.
Prevent options showing the benefit of each solution.
Proven strategies to ask for the repair or replacement.
Increase closing percentage by overcoming objections.
Several KPI's will be covered including minimizing non-billable time, first time completion rate, call backs, setting revenue per ticket goals, understanding the true cost of a damaged part, and much more designed to maximize profitability from the field.

Tech $mart: Driving Profits From the Field