Welcome to the DeepDive on Uncertainty

Today's leadership challenges rarely have a simple answer. In most cases, impact and performance depend on collaborating team members who are empowered by aspirational ideas rather than disconnected instructions.

In this, a leader worth following helps gauge the team members' competency and motivation—their skill and will—by asking good questions. The leader listens actively, sometimes with empathy, and facilitates a process of knowledge transfer and ever-growing ownership.

Leading those around you to greater understanding and commitment is obviously not only for leaders but also for coaches, trainers, and L&D professionals. As such, this Master Class also looks at the specific tools and techniques needed for a session to depart from boring lectures and death by PowerPoint into interactive and relevant meetings where people feel safe to learn and develop.

DeepDive: Facilitation