Real estate professionals operate at the intersection of law, ethics, and public trust. Delivering an Equal, Ethical, & Exceptional Experience for All is a comprehensive 4-hour elective course designed to help brokers navigate today’s fair housing expectations while strengthening ethical decision-making in daily practice.

This course moves beyond memorizing protected classes. It connects the historical foundations of housing discrimination to modern-day risk areas, including marketing language, steering, buyer love letters, pocket listings, AI-enhanced advertising, appraisal bias, and social media conduct.

Just a sample of key topics

Structural barriers that shaped housing inequality, including redlining and restrictive covenants
Federal, state, and local fair housing laws, including NC-specific protections
Disability accommodations, assistance animals, and common compliance misunderstandings
Real-world examples of unintentional fair housing violations
Emerging risk areas such as private networks, buyer love letters, and appraisal bias
Key Articles of the REALTOR® Code of Ethics, including Articles 2, 3, 10, 12, and 15
The structure, enforcement, and disciplinary process of the Code
Best practices for advertising, cooperation, disclosure, and professional conduct

Through scenario analysis, case interpretations, and interactive exercises, brokers will leave with practical strategies to reduce liability, increase consistency, and deliver a higher standard of service.

NCREC Class Code #4240

This course is approved by the NCREC as a 4-hour elective credit
This course is approved by several NC REALTOR® Associations to satisfy the 2-hour NAR Fair Housing Requirement
This course is approved by several NC REALTOR® Associations to satisfy the 8th cycle NAR Ethics Requirement

Delivering an Equal, Ethical & Exceptional Experience for All (In-person)