Quickly resolve customer requests

An expert instructor will teach you how to set up and manage a service desk. You will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. You will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Throughout the course, you will be able to ask organization-specific questions in realtime and get the answers they need.

If you're solely responsible for setting up a Jira service project (space), there are no prerequisite courses or experience needed. But, if you're also responsible for setting up Jira company-wide, they should first have Jira administration experience.

The schedule includes one 45 minute break and several 10-minute breaks throughout the course.

After this course, you will be able to:

Configure and brand your customer portal
Create queues and SLAs for your service team
Use a linked knowledge base
Add participants to your service project
Automate common tasks
Create and administer service projects

Lessons

Course overview
Creating a service project
Requests and queues
Configuring SLAs
Using a knowledge base
Customizing your service project channels
Adding users to your service project
Automating your service project

Managing Jira Service Projects (Spaces)