Resolve issues faster

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

Your team will learn how to track company assets and how to enhance service requests, incident reports, and other Jira Service Management tickets. They’ll also learn how to manage enterprise assets (EAM) and IT assets (ITAM) and how to take advantage of Asset's CMDB capabilities. Your team will get an introduction to integration options and learn advanced configurations for data import and synchronization.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

Before taking this course, we recommend your team either complete Asset management essentials, have experience using Assets, or complete Jira administration training.

Participants will complete hands-on exercises in a dedicated sandbox environment. Access to the sandbox will remain available for up to two weeks following the course. A course workbook will be provided.

The schedule includes one 45-minute break and several 10-minute breaks throughout the day.

After this course, you will be able to:

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations

Lessons

Course overview
Assets object custom fields
Assets referenced custom fields
Advanced AQL searches
Advanced imports
Using AQL and JQL together
Automation with Assets objects and fields
Advanced object configurations

Advanced Asset Management in Jira Service Management