The workshop provides participants with techniques, tools and strategies to successfully support people who are distressed, upset or generally requiring emotional support. Content and discussion with the program include:

• Definition and key attributes of an Accidental Counsellor

• Empathy, body language and active listening skills

• Effective use of questions

• Solution-focused approach

• Empowering others instead of “fixing’ others

• Negative impact of giving advice outside the scope of your role, expertise or experience

• Tips for managing challenging conversations

• Referring on

• Closing/ending an Accidental Counselling conversation

• Skills practice