Resolve issues faster

Duration: 1 day

You will learn how to track company assets and how to enhance service requests, incident reports, and other Jira Service Management tickets. You’ll also learn how to manage enterprise assets (EAM) and IT assets (ITAM) and how to take advantage of Asset's CMDB capabilities. You will get an introduction to integration options and learn advanced configurations for data import and synchronization.

This course is designed for Assets administrators and Jira administrators.
Before taking this course, participants should complete Assets Management Part 1 or have equivalent experience.
Each participant receives a hands-on sandbox environment.

You’ll learn how to:

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations

Modules:

Course overview
Assets object custom fields
Assets referenced custom fields
Advanced AQL searches
Advanced imports
Using AQL and JQL together
Automation with Assets objects and fields
Advanced object configurations

Asset Management - Part 2