Designed to assist new and not so new Team Leaders, Supervisors or Managers to overcome the typical day to day challenges experienced when managing a team.

Although it attracts middle and lower level managers, many Executives could benefit from these practical tips too!

It offers a harmony of practical, applicable skills with psychologically based theory. If you find yourself bemused or frustrated with employees, then this course is absolutely for you.

Learning Outcomes

Understand the difference between management and leadership and when each is required
Learn how to maximise performance
Gain a clear understanding of your people and how to get the most out of them
Learn how to love managing conflict
Run meetings that people love attending!
Most importantly, how to get the team moving in the right direction to maximise bottom line results!

What’s Included

Each session incorporates key learnings including a blend of theory and practical coursework - this is the trademark style of our course delivery.

Program Overview:

1 – Understanding Leadership & Management

The Role of the Team Leader and Manager
Leadership and Management Styles
Giving and Receiving Feedback

2 – Creating & Communicating Performance Standards

Role Clarity
Performance Counselling
Effective Communication

3 – Understanding & Managing Employees Behaviour

Using DISC to Understand Behaviour
Using Behavioural Profiles in Recruitment
Using DISC in the Performance Management Process

4 – Conflict Resolution

Nature and Causes of Conflict
Conflict Resolution Styles
The Dialogue Approach
Ten Steps in Conflict Resolution

5 – Self Leadership including Effective Team Meetings & Time Management

Understanding & Creating Purpose
Planning and Creating Objectives
Roles and Responsibilities of the Leader
Time Management

Is this course right for you?

New Managers, Supervisors or Team Leaders
Never had any leadership/management instruction?
Human Resources Professionals
Aspiring Leaders

Additional information

A pre-work activity requires you to track your time for one week prior to commencement of the course.

Importantly - any day of this program can be run as a stand alone program for your team.

Leading & Managing Teams - 5-day Program