Most people don’t like conflict. So why does it keep happening? And how can you handle it well for all concerned?

Conflict is a natural part of life, however unpleasant. By understanding that conflict will happen, we are able to step away from the surprise of it and get to the fundamentals on how to handle it well.

Learning Outcomes

Exploration of the 4 main causes of conflict in workplaces - prevention is better than cure
The 5 Conflict Resolution Styles - self-assessment
Aggressive, Submissive and Assertive Behaviour
Assertiveness as the main tool to handle Aggressive Behaviour
How to be Assertive with Aggressive People
Getting a Difficult Message Across to someone who may not want to hear it - The Cook Book Recipe
10 Steps to Conflict Resolution

What’s Included

Full coursework, all printing (in person only)
Conflict Resolution Styles Self-Assessment
Downloadable Resources to take back to work
Facilitated delivery
Small group activities
Real life examples
And much more!

Program Overview:

The Hand Model of the Brain

Dr Dan Siegel MD’s model explained
Conflict as a biological process
Conflict is felt in the body; it is not merely a mind based process

Causes of Conflict in Workplaces

Self Assessment of your workplace / team
4 areas that mainly cause conflict at work
- Role Conflict - Going against my personal goals and desires
- Role Ambiguity - Feeling unclear about the role, tasks, boundaries, etc.
- Role Overload - Volume
- Role Overload - Difficulty

5 Conflict Resolution Styles

Self Assessment
Competing / forcing
Co-operative / problem solving
Compromising / sharing
Avoiding / withdrawal
Accommodating / smoothing

Submissive, Assertive & Aggressive Behaviours

Definitions
How to use assertiveness to gain a win/win outcome

Getting a Difficult Message Across

The Cook Book Recipe - a 1 page, 4 step model that succinctly shows how to deliver a message and get buy in

10 Conflict Resolutions Steps

The Third Alternative

Looking for a win/win outcome to the conflict can be foreign to some
Utilising the brain’s higher functioning to achieve win/win

Is this course right for you?

Managers, Supervisors or Team Leaders
Human Resources Professionals
Aspiring Leaders
Anyone who does not like conflict