Robert Madden Ind.

Your technicians are more than just problem solvers. They play a key role in your company's success and profitability. A well-trained technician can add thousands to the bottom line annually. This class covers the skills top producing techs use every day. weather you are training a new tech or sharpening a seasoned pro, they will leave with the mindset, tools, and strategies to win in the field consistently.

• Master the 10 steps of profitable service calls.
• Discover every problem you have a solution for.
• Conduct a repair vs replacement analysis.
• Showing customers the value of service agreements.
• Pricing every job correctly and completely.
• Leverage upselling opportunities without being pushy.
• Prevent options showing the benefit of each solution.
• Proven strategies to ask for the repair or replacement.
• Increase closing percentage by overcoming objections.
• Several KPI's will be covered including minimizing non-billable time, first time completion rate, call backs, setting revenue per ticket goals, understanding the true cost of a damaged part, and much more designed to maximize profitability from the field.