Upcoming
FOR SUPERVISORS - Supporting employees who deal with disrespectful patrons and angry customers
Tue, Feb 17, 2026, 2:00 – 4:00 PM EST
Lockview Lounge - St. Catharines Museum and Welland Canals Centre, 1932 Welland Canals Parkway, St. Catharines, ON Map
Specifically designed for people leaders, this training focuses on how supervisors and managers can support employees who deal with disrespectful patrons and angry customers.
This training will also focus on a supervisor's role in de-escalation, how to report disrespectful and abusive behaviours, and potential penalties for inappropriate behaviour.
Participants in this module, must have already taken the half-day Managing disrespectful patrons and de-escalating angry customers training.
Instructors
Cindy Pfeffer
Organizational Development Consultant
Contact us
- HR Consultant, Health and Safety
- as••••n@stc••••s.ca
Location
Lockview Lounge - St. Catharines Museum and Welland Canals Centre, 1932 Welland Canals Parkway, St. Catharines, ON