Upcoming
Managing Jira Service Projects (Spaces)
$ 895 usd
Wed, May 13, 2026, 10:00 AM – 5:00 PM EDT
Quickly resolve customer requests
An expert instructor will teach you how to set up and manage a service desk. You will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. You will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
Throughout the course, you will be able to ask organization-specific questions in realtime and get the answers they need.
If you're solely responsible for setting up a Jira service project (space), there are no prerequisite courses or experience needed. But, if you're also responsible for setting up Jira company-wide, they should first have Jira administration experience.
The schedule includes one 45 minute break and several 10-minute breaks throughout the course.
After this course, you will be able to:
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Lessons
- Course overview
- Creating a service project
- Requests and queues
- Configuring SLAs
- Using a knowledge base
- Customizing your service project channels
- Adding users to your service project
- Automating your service project
Instructors
Brad Wood
Atlassian Certified Professional / ITSM
Elizabeth Wheeler
Atlassian Certified Professional
Contact us
- Sketch Development
- el••••h@ske••••v.io
- 888.514.7942
Classifications
Categories
- Service Management