Sketch Development Services, LLC

Resolve issues faster

Duration: 1 day

You will learn how to track company assets and how to enhance service requests, incident reports, and other Jira Service Management tickets. You’ll also learn how to manage enterprise assets (EAM) and IT assets (ITAM) and how to take advantage of Asset's CMDB capabilities. You will get an introduction to integration options and learn advanced configurations for data import and synchronization.

• This course is designed for Assets administrators and Jira administrators.
• Before taking this course, participants should complete Assets Management Part 1 or have equivalent experience.
• Each participant receives a hands-on sandbox environment.

You’ll learn how to:

• Create and configure Asset object custom fields
• Create and configure referenced Asset custom fields
• Create AQL queries with inbound and outbound object references
• Map import data to referenced object types
• Search for objects connected to a ticket
• Trigger automation from Asset objects and Jira issues
• Perform advanced object and global Asset configurations

Modules:

• Course overview
• Assets object custom fields
• Assets referenced custom fields
• Advanced AQL searches
• Advanced imports
• Using AQL and JQL together
• Automation with Assets objects and fields
• Advanced object configurations