Designed to assist new and not so new Team Leaders, Supervisors or Managers to overcome the typical day to day challenges experienced when managing a team.

Although it attracts middle and lower level managers, many Executives could benefit from these practical tips too!

It offers a harmony of practical, applicable skills with psychologically based theory. If you find yourself bemused or frustrated with employees, then this course is absolutely for you.

Learning Outcomes

• Understand the difference between management and leadership and when each is required
• Learn how to maximise performance
• Gain a clear understanding of your people and how to get the most out of them
• Learn how to love managing conflict
• Run meetings that people love attending!
• Most importantly, how to get the team moving in the right direction to maximise bottom line results!

What’s Included

Each session incorporates key learnings including a blend of theory and practical coursework - this is the trademark style of our course delivery.

Program Overview:

1 – Understanding Leadership & Management

• The Role of the Team Leader and Manager
• Leadership and Management Styles
• Giving and Receiving Feedback

2 – Creating & Communicating Performance Standards

• Role Clarity
• Performance Counselling
• Effective Communication

3 – Understanding & Managing Employees Behaviour

• Using DISC to Understand Behaviour
• Using Behavioural Profiles in Recruitment
• Using DISC in the Performance Management Process

4 – Conflict Resolution

• Nature and Causes of Conflict
• Conflict Resolution Styles
• The Dialogue Approach
• Ten Steps in Conflict Resolution

5 – Self Leadership including Effective Team Meetings & Time Management

• Understanding & Creating Purpose
• Planning and Creating Objectives
• Roles and Responsibilities of the Leader
• Time Management

Is this course right for you?

• New Managers, Supervisors or Team Leaders
• Never had any leadership/management instruction?
• Human Resources Professionals
• Aspiring Leaders

Additional information

A pre-work activity requires you to track your time for one week prior to commencement of the course.

Importantly - any day of this program can be run as a stand alone program for your team.